Customer Spotlights

Leveraging the StarRez Fully Managed Cloud

The University of Washington Bothell needed a complete software and hardware solution to effectively manage their 275 on-campus beds.
University Washington
The StarRez Cloud is a fully managed service that significantly reduces your costs and IT burden. The University of Washington Bothell needed a complete software and hardware solution to effectively manage their 275 on-campus beds, as well as, provide a complete suite of student and staff solutions.

"The StarRez suite of solutions allowed us to provide the high level of customer service that today’s students expect. Implementing StarRez did not require the addition of extra staff to our department because the system, while providing us with a wealth of new resources, was easy to learn and implement into our daily routines. As we look to grow in the future, we can feel assured that StarRez will grow with us and continue to operate efficiently within our program."

Brian Kerrick, University of Washington Bothell

KEY CHALLENGES

  • Convert all housing processes from paper and spreadsheets to a centralized database and online portal for housing assignments, maintenance work orders, and group conference management.
  • Implement a fully managed, cloud hosted and flexible system that can accommodate a small, but growing housing operation.
  • Create a one-stop shop where students can go for all housing and maintenance work order needs anytime, anywhere, 24 hours a day.
  • As part of the campus IT strategy, implement a solution that reduces the ongoing burden for setting up, maintaining, and updating infrastructure.

KEY RESULTS

  • Moved all student processes, including housing applications and maintenance work orders, from paper and spreadsheets to online self-service processes for students to access at any time.
  • Implemented a system that can easily adapt to a quickly changing and growing housing operation with the most up-to-date functionality.
  • Utilized the built-in reporting tools to generate an accurate overview of occupancy by tracking academic year, summer, and conference housing assignments in one centralized system.
  • Created online applications based on UW Bothell business processes and strategic goals through the up-to-date technology expected by today’s students.
  • Quickly implemented the StarRez solution in a few months.
  • Alleviated the need for IT to maintain servers by leveraging the StarRez Cloud, allowing IT resources to focus on other strategic initiatives.

STARREZ SOLUTIONS

  • Housing Management & Online Applications with Student Self-Service
  • Inventory & Inspections with Mobile; Maintenance Work Order Management with Mobile; Group Conference Management; Package Tracking; and Keys Management
  • Integration with Campus SIS; Blackboard Meals; Lenel Building Access; Authorize.Net Online Payments; and Hashed SSO
Joe Lindwall
A member of the StarRez team since 2006, Joe has extensive higher education and software customer relationship and sales experience.

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